EXCHANGE POLICY
Exchange Conditions
- Item must be in original packaging with all tags attached
- No stains, odors, or signs of use/washing
- Regular-priced items exchanged during sales will be adjusted to sale price
- No refunds on sale/discounted items
- Elzari's decision on all exchanges is final
- Color/texture variations due to screen differences don't qualify
- One exchange per item allowed
- Exchanges only within same product category (size/stock dependent)
Non-Exchangeable Items
Accessories
Sale items
Damaged/altered products
Without original packaging
Exchange Procedure
1
Request Submission
Contact us within 48 working hours of delivery via:
📞 WhatsApp: 0334 3912870
✉ Email: elzaribrand@gmail.com
2
Verification
Our team will confirm eligibility and provide an Exchange Reference Number.
3
Return Process
Courier the item (with original receipt & reference number) to our warehouse.
Note: Elzari is not liable for return shipping charges (both ends) and also for damage/loss. Use a reputable courier.
4
Exchange Completion
After quality inspection, we'll dispatch your replacement.
Customer bears all return shipping costs.
Important Notes
- Exchanges processed within 14 days of request approval
- NO REFUND POLICY - exchanges only
- Policy applies after order confirmation/delivery