Frequently Asked Questions
Delivery, returns, sizing and everything else, answered straight.
Is cash on delivery available?
Yes. Elzari offers cash on delivery across Pakistan, plus card and bank transfer payments.
How long does delivery take?
Orders are dispatched from Karachi within 1 to 2 working days and typically arrive within 3 to 6 working days nationwide.
How much is delivery, and is it ever free?
Delivery is free on orders above Rs.3,600; below that, standard nationwide rates apply.
Can I exchange or return my order?
Yes. Elzari offers 7-day easy returns and size exchanges on unworn items with tags on; start a return on WhatsApp at +92 320 1677940.
How do Elzari sizes run?
Most pieces fit oversized, so size down if you want a regular fit. Every product page has a size chart, and descriptions list the model's height and the size worn.
Do you ship outside Pakistan?
Yes. International orders are arranged on WhatsApp at +92 320 1677940.
Is Elzari legit, and are products original?
Elzari is a Karachi-based brand rated 4.8 out of 5 across 50+ verified Judge.me reviews. Every piece is designed in Karachi and released in small-batch drops.
What are Chapters?
Chapters are Elzari's story-driven drops, each released as a limited collection. Chapter V, Parallel Universe, is live now.
Still stuck? Message us on WhatsApp +92 320 1677940 or email contact@elzari.com.