Help & Policies
Shipping
Delivery Time
Orders are dispatched within 24–48 hours and delivered nationwide in 2–4 working days. You will receive a tracking number by SMS and email as soon as your order ships.
Shipping Cost
Free delivery on all orders above Rs.3,000. Orders below that ship at a flat Rs.250 anywhere in Pakistan.
Cash on Delivery
COD is available on all orders. Please keep the exact amount ready, our courier partners cannot always provide change.
Returns & Refunds
30-Day Money-Back Promise
Not sure? Try it for 30 days from delivery. If it's not for you, return it for a full refund of the item price. Items must be unworn, unwashed and have all original tags attached. Sale items are covered too.
How to return
1. Message us on WhatsApp at +92 320 1677940 within 30 days of delivery with your order number.
2. Send the item back to us; you arrange and pay for the return courier.
3. Once it reaches us and passes a quick check, we transfer the full item price to your bank account. We arrange the bank details with you on WhatsApp.
Good to know
Delivery charges aren't refundable. Prefer a different size? We can exchange it instead on the same terms.
Privacy Policy
What We Collect
We collect only what we need to fulfil your order: your name, contact details, and delivery address. Payment details are processed securely by our payment partners and never stored by us.
How We Use It
Your information is used for order fulfilment, delivery updates, and, only if you opt in, early access to new drops. We never sell your data to third parties.
Your Rights
You can request a copy of your data or ask us to delete it at any time by contacting us through Instagram or email.
Terms of Service
Limited Drops
Every chapter is a limited release. Once a drop sells out it will not be restocked, all sales during a drop are subject to stock availability at time of payment.
Pricing
All prices are listed in Pakistani Rupees (PKR) and include applicable taxes. We reserve the right to correct pricing errors before dispatch.
Intellectual Property
All designs, artwork and imagery are the property of Elzari. Reproduction or resale of our designs without permission is prohibited.