Privacy policy
PRIVACY POLICY
Overview
About This Policy
Elzari operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Elzari is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, or otherwise communicate with us.
Your Acceptance
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Personal Information We Collect
Contact Details
Your name, address, billing address, shipping address, phone number, and email address.
Financial Information
Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account Information
Your username, password, security questions, preferences and settings.
Transaction Information
Items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
Device & Usage Information
Information about your device, browser, or network connection, your IP address, unique identifiers, and information regarding your interaction with the Services, including how and when you navigate them.
Communications with Us
Information you include in communications with us, for example when sending a customer support inquiry.
Sources of Personal Information
Directly from You
When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically Through the Services
From your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
Third Parties
From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf, as well as from our partners or other third parties.
How We Use Your Information
Provide & Improve the Services
We use your personal information to process payments, fulfill orders, remember your preferences, send account notifications, manage returns and exchanges, arrange shipping, enable reviews, and create a customized shopping experience — including recommending products related to your purchases.
Marketing & Advertising
We use your personal information to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you relevant online advertisements based on your activity on the Services.
Security & Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment experience, detect and investigate potentially fraudulent or malicious activity, and protect public safety. We recommend you do not share your username, password or other access details with anyone else.
Communicating with You
We use your personal information to provide customer support, be responsive to you, provide effective services, and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law, respond to valid legal process including requests from law enforcement or government agencies, investigate potential violations, and participate in litigation or other adversarial legal proceedings.
How We Share Your Information
Service Providers
With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
Business & Marketing Partners
With business and marketing partners to provide marketing services and advertise to you. Our partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to opt out of targeted advertising based on your online activity.
At Your Direction
When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
Legal & Business Transactions
In connection with a merger, bankruptcy, or other business transaction; to comply with applicable legal obligations including subpoenas and search warrants; to enforce applicable terms of service or policies; or to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
How Shopify Is Involved
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit may be shared with Shopify as well as third parties that may be located in countries other than where you reside.
Your Rights with Shopify
To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third-Party Websites & Children's Data
Third-Party Links
The Services may provide links to websites or platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted.
Security & Retention
Security Measures
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
Retention Period
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.
Your Rights & Choices
Rights Available to You
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
- Right to Access / Know — Request access to personal information we hold about you
- Right to Delete — Request that we delete personal information we maintain about you
- Right to Correct — Request that we correct inaccurate personal information
- Right of Portability — Receive a copy of your personal information and request transfer to a third party
- Communication Preferences — Opt out of promotional emails at any time via the unsubscribe option in our emails
How to Exercise Your Rights:
- Contact us at elzaribrand@gmail.com
- We may need to verify your identity before processing your request
- We will not discriminate against you for exercising any of these rights
- For rights related to data processed by Shopify, visit privacy.shopify.com/en
Complaints & International Transfers
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.
International Transfers
We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date accordingly.
Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please reach out to us.
How to Reach Us:
- Email elzaribrand@gmail.com
- Phone +923201677940 with your query or request
- Write to us at Flat No, D-312, Crystal Residency, New Karachi, Karachi
Important:
- We will respond to your request in a timely manner as required under applicable law
- You may designate an authorized agent to make requests on your behalf
- Authorized agents must provide proof of authorization before we can act on the request